Politique de remboursement

Purchases can be returned up to 90 days from the delivery date

I do my best to ensure that every customer is completely satisfied with their purchase from my online store, but if there are any problems with your order, please let me know and I will resolve it as quickly as possible. Please contact me by email at  avenirdolls2@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 90 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once I receive the item back, it will take 2 business days for your payment to be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact me for any return question at avenirdolls2@gmail.com.